No. Workshops are open to everyone, and the workshop fee covers your registration. An Access Pass is only required when you want to use NewMakeIt independently outside a workshop.

Not for workshops marked Beginner Level 1 or “No experience needed.” Read the individual listing before registering because some Level 2, intermediate and certification workshops assume particular skills.

Levels are helpful guidance rather than universal prerequisites unless the listing says otherwise. Level 1 introduces the basics. Level 2 assumes that you already understand the tools and foundational techniques. Intermediate workshops expect greater independence. Experimental workshops are approachable ways to try a project or technique.

Standard project materials, use of tools and instructor guidance are normally included unless the listing states otherwise. Casting, specialty materials, upgrades or additional material may cost extra.

Usually. Materials must be suitable for the activity and may require instructor or staff approval. NewMakeIt also sells some materials on site and may be able to order materials for you when needed.

Pottery is different. Absolutely no outside clay may be used in the NewMakeIt pottery studio. All clay used in the studio must be purchased from NewMakeIt.

It depends on the project, the instructor and the workshop. Some projects may not be suitable for a particular class, so please contact us before registering to discuss your idea and confirm whether it can be accommodated.

Wear closed-toed shoes and clothing suitable for the activity. Tie back long hair and avoid loose clothing, jewellery or accessories near tools and equipment. Welding and other higher-risk activities have additional clothing and PPE requirements listed in their workshop descriptions.

Most non-pottery projects go home at the end of the workshop. Pottery is normally ready in approximately two weeks. Wax-carving jewellery participants return for the final class after casting to polish and finish their piece. Always check the workshop listing for project-specific timing.

Please arrive on time. Anyone more than 15 minutes late may be refused entry without credit because missed safety instructions cannot always be repeated. If you know you will be late, call NewMakeIt as soon as possible. An exception may be made depending on the workshop and instructor.

There are no make-up sessions. Depending on the workshop and what was missed, you may not be able to continue safely or complete the project. CNC and blacksmithing sessions cannot normally be missed. Woodworking may be easier to catch up in, but catching up is not guaranteed.

for example, in a six-week wheel-throwing course, missing either the first or second class may be manageable; missing both means you may have no pieces available for trimming and decorating.

Workshop registrations are normally non-refundable. If your plans change, workshop credit is based on how much notice you provide:

• More than 72 hours before the scheduled start: credit for the full amount paid or transfer to another available date.
• From 24 through 72 hours before the scheduled start: credit for 50% of the amount paid.
• Fewer than 24 hours before the scheduled start: no credit.
• No credit is available after the workshop, or the first session of a multi-session workshop, has begun.

Customer-requested cancellations are normally handled as workshop credit in accordance with NewMakeIt’s cancellation policy.

Refunds are the exception, not the standard cancellation option.
In exceptional circumstances, NewMakeIt may choose to approve a refund at its discretion. Requesting a refund does not guarantee that one will be issued.

If NewMakeIt approves a refund for a workshop that is proceeding as scheduled, a processing and administration fee will be deducted once per approved refund request: $15 when the approved refund amount is under $100, or 15% when the approved refund amount is $100 or more.

This fee does not apply to workshop credit or to refunds issued because NewMakeIt has cancelled a workshop.

The processing and administration fee does not apply to workshop credit or to refunds resulting from cancellation by NewMakeIt. See the full Class Policies & Cancellations .

If NewMakeIt cancels a workshop, you may choose a full refund of the amount paid for the cancelled workshop, full workshop credit or an available replacement session. No processing or administration fee applies. If NewMakeIt changes the date and you cannot attend, contact us to arrange a suitable alternative or a refund for the undelivered portion.

No. Guest checkout is available. You will need to provide an email address so NewMakeIt can send your order confirmation and workshop information.

Usually, if you contact NewMakeIt before the workshop. The replacement participant must meet the workshop’s age, skill, safety and eligibility requirements.

HST is added at checkout. Any casting, specialty material or other additional charge will be explained in the workshop listing.

Yes. All experience levels are welcome, and the instructor adjusts guidance to the participant’s level. You may bring a reference image for instructor approval.

Anyone who completed Stained Glass Level 1 or has equivalent stained-glass experience. Level 2 assumes that you already understand the foundational tools and techniques.

NewMakeIt posts specific studio-time sessions on the website for advance registration. Participants must have completed Level 1 or demonstrate equivalent experience. Shared tools are available, an instructor is present to help as needed, and participants bring or purchase their glass and consumables.

All NewMakeIt jewellery workshops are hosted at Market Candle Company, 1100 Gorham Street, Unit 16, Newmarket, Ontario . Check the listing before leaving so you arrive at the correct venue.

Use of tools, standard project materials and instructor guidance are included. Casting and specialty materials cost extra. Personal stones or jewellery materials may be used only with instructor approval.

No. Finished wax pieces are sent out for casting. The casting charge is based on the finished weight and is invoiced and paid before the final class.

Return for the next scheduled class to polish and finish the cast piece, then take it home. If you miss that class, you may arrange pickup of the unfinished piece. You may be allowed into another finishing class if space is available, but this is not guaranteed.

You need an active Access Pass or Day Pass, a general facility safety tour and a more detailed orientation for every area you plan to use. You must also demonstrate that you can work safely and competently. If you are not ready for independent use, you will need a relevant workshop or paid one-on-one training.

Laser cutters, the CNC router and blacksmithing currently require NewMakeIt certification. Certification does not include free studio access; an active Access Pass or Day Pass is still required.

Hobbyist, Professional and Entrepreneur Access Passes cover NewMakeIt’s general shops and studios, subject to the selected pass schedule and any required training, certification or equipment booking.

Pottery is not included. Pottery is fully separate and requires its own Pottery Access Pass.

Pottery is the only area with its own separate studio pass. A Pottery Access Pass covers pottery only.

Hobbyist, Professional and Entrepreneur Access Passes cover the general shops and studios included with that pass. There are no separate Woodshop or Metal Shop passes.

A Day Pass can be used in any available area after you complete the required approvals or certifications. It may also be used for pottery, but pottery normally requires at least two visits, one to make and another to glaze after bisque firing, so another Day Pass may be required.

Laser cutters and CNC equipment require booking. Other areas may be used during your pass hours when they are open and not occupied by a workshop. Workshops always take priority.

Access does not include unlimited machine use. Laser and CNC access includes a Digital Fabrication time allowance based on the pass, with fees for additional time. 3D and UV printing have material charges, and forge gas is charged separately. See the current allowances and rates on the Access Pass page .

Guests may observe. With staff approval, a guest may help lift, move or hold a large project, particularly in the woodshop or metal shop. Only the approved Access Pass holder may operate the machinery. Anyone participating independently needs their own pass and approval.

Limited, labelled project storage is available. An active project may receive a five-day Green Pass. You may reset it at the front desk before it expires. An expired project moves through a three-day Parking Pass and then a two-day Tow Pass. Escalating storage fees apply, and work may be discarded after the final deadline.

Monthly racks, lockers and pottery cubbies may also be available separately. Ask staff about current availability and rates.

Email membership@newmakeit.com at least 15 calendar days before your renewal date to prevent the next renewal. If notice is received on time, cancellation takes effect at the end of the current paid period. A request received fewer than 15 calendar days before renewal takes effect at the end of the next renewal period. NewMakeIt will confirm your cancellation and final access date in writing.

A declined auto-billing transaction is subject to a $25 service charge. Access is suspended until all overdue payments are paid in full.

Yes, but personal tools and equipment must be checked by staff for safety and suitability before use. Clearly label personal tools, equipment and materials with your contact information. They must leave with you unless staff have approved another storage arrangement. NewMakeIt is not responsible for lost or stolen personal items.

No. Everyone must continue following safety, material, cleaning and booking rules. Staff may stop unsafe work immediately. Access may also be suspended immediately when reasonably necessary to address an immediate safety risk, violence, harassment, serious misconduct or a credible threat to people or property. For an ordinary correctable breach that does not require immediate protective action, NewMakeIt will provide written notice and allow seven calendar days after receipt to correct it. Serious or repeated breaches, or failure to correct a breach within the notice period, may result in termination under the Access Pass Agreement.

A limited amount of NewMakeIt clay, studio glaze, standard firing and instructor guidance are included unless the listing states otherwise.

An active Pottery Access Pass includes use of pottery studio tools, studio glazes and standard kiln firing. Clay is purchased separately from NewMakeIt. Hobbyist, Professional and Entrepreneur Access Passes do not include Pottery.

Outside clay may not be brought into the studio for making, trimming, glazing or any other studio use. Using outside clay is a serious breach of the pottery rules and may result in immediate suspension and possible termination under the Access Pass Agreement. NewMakeIt’s paid outside-firing service is completely separate and is for firing-only drop-off; it does not give anyone permission to use outside clay in the studio.

Yes. Customers without an Access Pass may pay to have pottery made elsewhere fired through NewMakeIt’s outside-firing service. This is a firing-only drop-off service and does not include studio access. Outside clay cannot be used in the NewMakeIt pottery studio.

The clay body and every glaze used must be suitable for Cone 5 or 6 firing. You must provide enough information for staff to confirm that the materials are compatible with NewMakeIt’s firing schedule. Unknown or unsuitable work may be refused. Firing fees apply, firing results are not guaranteed and the customer is responsible for damage caused by their clay or glaze.

This service includes kiln firing only. It does not include studio access, use of studio glazes or permission to work with outside clay at NewMakeIt.

Yes, if you can confirm it is suitable for Cone 5 or 6 firing. If you are unsure, speak with staff before using it. Amaco Palladium, Georgies Jube Jube and Tuckers Snowflake are prohibited.

A $70 penalty applies when glaze runs onto and damages a kiln shelf. If clay or glaze causes more serious damage, you are responsible for the full repair or replacement cost, including kiln replacement when necessary.

No. Cracking, warping, glaze variation and breakage are inherent risks of ceramics. NewMakeIt cannot guarantee that a piece will survive firing or produce a particular result.

Your finished workshop pottery is normally ready for pickup approximately two weeks after the glazing workshop. Timing may change because of kiln schedules, drying time, technical issues or unusually busy periods.

Pottery submitted by an Access Pass holder is normally ready in approximately two weeks. Larger, taller or awkwardly shaped pieces may take longer because staff must wait for a kiln load in which the piece can be positioned and fired safely.

Workshop pieces are held for 30 days after they are ready. Access Pass holders should collect finished pieces within two weeks. If you are away or cannot collect on time, tell staff and we will make a reasonable extension, you do not need to provide the reason.

If your piece was placed on the correct firing shelf while your pass was active, NewMakeIt will complete that firing even if the pass expires before the kiln is loaded. If you need to return to glaze, continue working or submit another firing after expiry, you may renew your pass, purchase a Day Pass, pay the applicable separate firing fee or collect the unfinished piece.

Yes. If you have an active Pottery Access Pass and the piece was made with NewMakeIt clay under that pass, you may glaze it at home with a compatible Cone 5 or 6 glaze and return it for firing.

If you do not have an active Pottery Access Pass, you may glaze your pottery wherever you choose, but bringing it to NewMakeIt for firing is treated as outside firing and the applicable firing fee must be paid.

Absolutely no outside clay may be used in the NewMakeIt pottery studio.

Yes, but there is no pottery-only Day Pass and ceramics rarely finish in one day. You must purchase a sleeve of NewMakeIt clay, and you will normally need another active Day Pass or Access Pass to return for glazing.

Complete the woodshop safety tour and pass a competency check. If you cannot yet demonstrate safe independent use, take a relevant workshop or book one-on-one training.

Yes. Material must be suitable for the equipment and free of hidden nails, screws, staples, metal fragments, stone, concrete, excessive dirt and other debris. Reclaimed, pallet, wet, heavily warped, painted, pressure-treated or unidentified material requires staff inspection and approval.

No. Staff may approve questionable material after inspection, but you remain responsible if it damages equipment or triggers the SawStop through negligence.

Anyone who triggers the SawStop is responsible for the replacement costs associated with the activation, regardless of whether they are an Access Pass holder, Day Pass user, workshop participant or other user. Staff will confirm the applicable documented replacement cost. Do not use the SawStop to cut material that contains or may contain metal, conductive material, embedded nails, screws or other fasteners, or material with excessive moisture.

Some materials may activate the SawStop safety system even when no metal is visible. If you are unsure whether your material is safe to cut on the SawStop, do not make the cut. Bring the material to a NewMakeIt staff member first so it can be reviewed.

Access Pass holders provide their own project consumables. NewMakeIt provides the standard blades for the table saw, mitre saw and horizontal bandsaw. Other shared consumables may sometimes be available, but availability and sharpness are not guaranteed.

Only water-based finishes are permitted. The paint booth is available during warmer months because it is not fully insulated. Speak with staff before beginning finishing work.

Complete the metal-shop safety tour and pass a welding competency check. If you are not ready for independent use, take a welding workshop or book one-on-one training.

Welding is charged by the hour. The hourly welding charge covers machine use, shielding gas and welding wire. Users supply their own project metal and other project-specific consumables.

For TIG welding, bring your own tungsten. Blacksmithing users also pay separately for the forge gas they use.

Bring your own properly fitting welding helmet, welding gloves and welding jacket or apron. NewMakeIt provides safety glasses and hearing protection. Some shared welding PPE may exist, but availability and fit are not guaranteed.

Closed-toed shoes, long pants and natural-fibre clothing are required. Long hair must be tied back, and loose clothing or jewellery must be secured or removed.

Only with staff approval, and the coating must be safely removed before welding or cutting. Unidentified metal also requires approval.

Take the relevant blacksmithing workshop, then return on a separate day for certification with the instructor. The certification appointment is currently free. Experienced blacksmiths may contact NewMakeIt to book a certification assessment without repeating beginner training.

Yes, with an eligible General Access Pass or Day Pass. Forge use is currently available on a drop-in basis while demand is low, but forge gas is charged separately based on use. Contact staff if you need to confirm availability.

Yes. Complete the applicable NewMakeIt certification before independent use. The machines must also be booked, and users must follow all monitoring and material rules taught in certification.

Any Access Pass holder may use the Trotec Speedy 50 and Epilog Helix after certification. The Trotec Speedy 400 is included with a Professional Access Pass or available to Hobbyist pass holders through the current add-on or usage fee. See the Access Pass page for current allowances and rates.

Yes, but the material must be identifiable, safe and compatible with the machine. Staff may ask for the exact product information or a Safety Data Sheet before approving an unfamiliar material.

For laser cutting, see the material guide below. CNC materials are reviewed separately because machine, tooling and workholding requirements are different.

Common approved materials include:

• Wood and laser-suitable plywood
• Laser-safe acrylic
• Paper and card

Other materials may be approved after staff review. Never place an unknown material in a laser.

Not approved for laser processing include:

• PVC, vinyl and materials containing PVC, including Kydex
• PTFE or Teflon
• PVB
• Carbon fibre
• Leather or artificial leather containing chromium VI
• Materials containing halogens, epoxy or phenolic resins
• Unknown or unidentifiable materials

If you are unsure what a material contains, ask staff before bringing it to the machine.

No. Submit an STL or 3MF file and NewMakeIt staff will run the print. Outside filament may be accepted only after staff approve the material and filament type.

If a faulty file causes the failure, the customer pays for the material used. If NewMakeIt’s setup or equipment caused the failure, NewMakeIt will reprint the job.

NewMakeIt staff only. Customers provide a print-ready CMYK vector file or a high-resolution image. Staff can prepare artwork for an additional fee, send a proof and print only after the customer approves it.

Yes, after staff approve the material, surface and size. NewMakeIt may also have suitable blanks for sale. Customer-supplied objects are accepted at the customer’s risk; damage is reviewed case by case.

Not yet. NewMakeIt will offer flexible items after flexible white ink becomes available. Standard white ink may crack or peel when repeatedly bent.

Hand-wash only. Do not place the item in a dishwasher, soak it or use alcohol or harsh abrasive cleaners on the printed surface. Printed areas must not contact food or the mouth. Durability depends on the object and surface, and NewMakeIt does not guarantee durability on customer-supplied items.

Anyone may register. Participants aged 55 and older receive the subsidized price; participants under 55 pay the regular workshop price.

There is no overall limit on the number of subsidized workshops an eligible participant may register for, subject to availability.

Yes. A support person may observe without registering or paying, but please contact NewMakeIt before attending. If the support person will participate in the activity, they need their own registration.

NewMakeIt offers birthday parties, corporate team building, school and community-group visits, and custom private workshops. Capacity depends on the activity, so contact us to discuss the group and project.

Pricing is normally per participant with a minimum group charge. Standard materials are usually included; custom projects receive a separate quote. Full payment confirms the booking, and groups should inquire at least two weeks in advance.

Private bookings are non-refundable unless NewMakeIt cancels. With more than 72 hours’ notice, the group may move the booking or receive credit. The minimum group charge still applies if fewer people attend.

Food, non-alcoholic drinks and decorations require staff approval in advance. Alcohol is not included as an allowed option. The group is responsible for following the agreed setup and cleanup instructions.

Yes. Advance registration is required so the team can plan for the right tools and volunteer skills. Repair Café is currently for York Region residents.

One item per registered guest. Every additional item requires another registration. You may bring a maximum of one additional person unless NewMakeIt approves an exception.

Volunteer specialties include bicycles, general household items, small appliances, electronics, jewellery and small sewing repairs such as tears and buttons.

Repair Café cannot accept broken zippers, hems or alterations, gas-powered machinery, items containing gas, oil, chemicals, pesticides or other hazardous materials, large kitchen appliances, sewing machines or single-serve coffee machines such as Keurig and Nespresso. Some jewellery repairs depend on the fixers available.

The volunteer repair work is free. Visitors must supply any necessary replacement parts or materials.

No. Fixers do their best but may decline an item, may not be able to complete a repair and are not required to reassemble an already-disassembled appliance that cannot be fixed. Visitors bring items at their own risk and must take unrepaired items home.

Yes. Walk in during open hours, check in at the front desk and a staff member can give you a tour. Access to active studios may depend on safety, workshops and staff availability. If possible, we recommend calling ahead before your visit so we can make sure someone is available to show you around.

Age requirements vary by workshop and studio. Woodshop and metal-shop independent use are generally 18+. In some circumstances, a person aged 16 or 17 may be approved after staff speak with their parent or guardian. Younger participants require a registered parent or guardian or special permission. Always follow the age rule in the specific workshop listing.

NewMakeIt has a wheelchair-accessible entrance, accessible parking, an accessible washroom, and adjustable or seated work areas. Contact us before attending where possible so we can discuss the activity and arrange a useful, safe setup. Accommodation requests may also be made at any time.

Contact NewMakeIt before attending where possible. Requests may also be made at any time. Staff can discuss accessible communication, alternative formats, assistive devices, support persons, service animals or adjustments to participation. Requests are assessed individually. Essential safety requirements and equipment authorization still apply, and if a requested arrangement creates a safety concern, staff will assess the actual risk and work with you on safe alternatives.

Yes. Animals are welcome at NewMakeIt and must be supervised at all times. For their safety and comfort, animals are not permitted in the Wood Shop or Metal Shop. Service animals will be accommodated in accordance with applicable accessibility requirements.

Food and drinks are limited to designated common areas. Keep them out of working studios and away from tools, materials and equipment. Food and drinks must never be placed on equipment or machinery.

Applications are open to makers selling handmade products, artists and designers, and food vendors with all required permits. Eligibility and product restrictions may vary by event.

No. Submit one application per event. If you think you already applied or need to correct information, contact NewMakeIt instead of submitting a duplicate.

You will receive an acceptance email with a payment deadline. Your space is not confirmed until payment is received, and vendor fees are non-refundable.

An online gift card can be used for workshop purchases on the website. A physical gift card can be used in person for anything NewMakeIt sells, including workshops.

No. NewMakeIt is not a registered charity and cannot issue charitable donation receipts. Donors may choose the amount they wish to give.

Business sponsors receive a standard sponsorship invoice or receipt, not a charitable donation receipt. Sponsorship may qualify as an advertising or business expense depending on the sponsor’s circumstances; sponsors should confirm this with their accountant.

Possibly, but every physical donation must be approved before drop-off. Contact NewMakeIt with a description, condition and photographs when possible. Please do not leave unapproved items at the facility.

NewMakeIt may accept one-off products, prototypes and small production runs. Staff review every request before confirming that the project, material, equipment and timeline are suitable.

You may supply a ready-to-use file. If the file needs preparation, design work or revisions, staff time is charged separately. Paid one-on-one design help is also available.

Every project receives a custom quote based on design work, setup, machine time, materials, finishing and quantity.

If a failure is caused by NewMakeIt’s setup or equipment, NewMakeIt will provide an appropriate remedy, which may include rerunning the job at no additional charge. The customer pays when a faulty file causes the failure, and customer supplied material is used at the customer’s risk. Staff review each incident before deciding the appropriate remedy.