Workshop Policies & Cancellations
Before you register
WORKSHOP POLICIES & CANCELLATIONS.
Workshop registrations are generally non-refundable. If your plans change, the amount of workshop credit available depends on how much notice you provide. A refund instead of credit may be considered by NewMakeIt, but approval is not guaranteed.
Cancellation timing
HOW WORKSHOP CREDIT WORKS.
Notice is measured from the scheduled start time of your workshop. Credits may be used toward a future workshop.
01 · More notice
More than 72 hours
Receive a credit for the full amount paid to use toward a future workshop.
02 · Short notice
24–72 hours
Receive a credit for 50% of the amount paid to use toward a future workshop.
03 · Late cancellation
Less than 24 hours
No workshop credit is available. No credit is offered once a workshop has begun.
Important details
PLEASE PLAN AHEAD.
These policies help us protect small workshop sizes, instructor time, prepared materials and access for people waiting for a space.
Arrival
Late arrivals
Participants arriving more than 15 minutes late without notifying us may not be admitted and will not receive workshop credit.
Multiple dates
Multi-session workshops
No credit is available after the first session begins. If NewMakeIt must delay a session, participants will be notified and the session will be rescheduled for the earliest available date.
Schedule changes
If NewMakeIt cancels
A workshop may be cancelled or postponed because of unforeseen circumstances or insufficient enrolment. If NewMakeIt cancels a workshop, participants may choose a full refund of the amount paid for the cancelled workshop, workshop credit or an available replacement session. No processing or administration fee applies to that refund. If NewMakeIt changes the date and you cannot attend, contact us to arrange a suitable alternative or a refund for the undelivered portion.
Business disruptions
Closures & emergencies
If programming is disrupted by a public-health emergency, severe closure or similar event, NewMakeIt may reschedule, pause or cancel affected workshops. Credit will reflect whether any portion of the workshop has already been delivered. Rescheduled workshops are not eligible for credit.
Registration
Payment is required
Workshop registrations must be paid in full before the scheduled start time. We cannot hold a workshop space without payment.
After the start
No credit after starting
No workshop credit is offered under any circumstances once a workshop, or the first date of a multi-session workshop, has begun.
Approved customer refunds
15% fee, $15 minimum
If NewMakeIt approves a customer-requested refund for a workshop that is still going ahead as scheduled, a processing and administration fee equal to 15% of the approved refund amount will be deducted, with a minimum fee of $15. The minimum applies once per approved refund request, not per ticket or seat.
Refund exceptions
What the fee does not affect
The processing and administration fee does not apply to workshop credits or to refunds issued because NewMakeIt cancels or materially changes the workshop. The fee does not create a right to a refund, extend a cancellation deadline, change the credit amounts above or permit a refund after the workshop, or the first session of a multi-session workshop, has begun. NewMakeIt may waive the fee when a full-refund exception is approved.
Need to cancel?
LET US KNOW AS SOON AS POSSIBLE.
Include the purchaser’s name, workshop name and scheduled date so we can locate the registration and confirm the available credit.
Email: info@yorkregionmakers.com
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